Client Charter

Our promise to you and your pet

We will always greet you and your pet with a smile.
We will always treat your pet as if it was our own, with total care and attention.
You will only ever be seen by fully qualified vets and trained nurses, using the most suitable equipment and medicines available.
In the consultation room, we will always listen to you to understand the nature of your concerns and explain the treatment options available to you.
We will endeavour to discuss any costs with you before they arise.
We will regularly seek your feedback to try and improve our service to you.